Since 1968, our most important goal has been to meet the needs of our customers.
So we want to assure you that . . .
. . . when you call us during business hours, a LIVE PERSON will answer the phone.
. . . when you need customer service, we will make every effort to assist you in a friendly
and courteous manner.
. . . when we make a mistake, we'll give you an apology and try to make it up to you.
. . . when you have a suggestion or complaint, we will listen to what you have to say,
because what you think about our products, our service, and our company is important to us.
. . . when you submit designs you think we should add to our catalog, we will seriously
consider and appreciate any suggestions you make.
. . . when you give us your name and address, we will not share it with any outside company
without asking you first.
. . . when you visit our website, any personal or credit card information you give us will be
safe and secure.
. . . when we say "Handmade in America," we mean that Robin Rycraft makes all of the
Heirloom design ceramic products by hand right here in Prescott Valley, Arizona.
And most important, we guarantee your full satisfaction, or we will refund the merchandise
purchase price, credit your account, or provide a replacement . . .
GUARANTEED !
